Emma Franklin
Hospitality and Event Management
Emma Franklin
(517) 652-4605 | emma.jofrank@gmail.com | Vermontville, MI 49096
Personal Profile
A result-oriented worker who is motivated to exceed expectations and to deliver exceptional service that meets all customer and employer needs. A trusted employee with excellent time management and communication skills. Focused on completing what is asked and seeking opportunities for the betterment of all.
Core Skills
Time Management | Resourceful | Meticulous Attention to Detail | Strong Problem Solver | Self Motivated
Education & Certificates
Associate's of General Business
Ferris State University
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Bachelor of Science
Hospitality Management
May 2022
Ferris State University
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Certificate of Digital Marketing
May 2022
Ferris State University
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High School Diploma
Maple Valley Jr./Sr. High School
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Study Abroad
Shanghai College of Publishing and Printing
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Convention Management and Services Certification
AHLEI
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ServSafe Manager Certified
National Restaurant Association
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Certified Alcohol Server
TAM (Techniques of Alcohol Management)
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CPR & AED Certified
American Heart Association
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First Aid Training
Stop The Bleed
Work and Volunteer Experience
Banquets and Events Supervisor
Boatwerks Waterfront Restaurant - May 2022 - July 2022
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Train and manage banquet staff through their daily tasks and ensure the team provides excellent service to guests
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Manage day-of services for weddings, corporate events, and personal events which includes event setup, teardown, food service, emergency management, and general event management.
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Provide an outlet for guests to express gratitude and concerns and quickly address all guest requests and needs
Social Media Manager
Ferris Auxiliary Services - October 2020 - May 2022
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Create and schedule social media content for multiple Ferris branded social media accounts
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Analyze social media insights and plan how to increase interaction and social reach
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Manage Brand Ambassadors and assist them with their work as needed
X Games Social Media Intern
ESPN X Games Aspen - January 2022
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Represented ESPN X Games on Twitter and Facebook by posting winner announcements, tune-in posts, and other informational social media content.
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Clipped and organized videos in real-time from the live broadcasted events.
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Assisted guests with questions about the event
I Do Shop and Conference Services Intern
Grand Traverse Resort and Spa - May 2021 - August 2021
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Conducted site tours with brides, grooms, and families for the resort's multiple wedding venues
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Utilized Salesforce by Amadeus and Sertify services for contract and BEO creation, event booking, and sales management
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Communicated with clients about their needs and desires in order to plan their dream events
Student Manager/Special Projects Coordinator
The Rock Cafe, Ferris State University - January 2019 - May 2021
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Strategically create and maintain a master schedule containing over 140 employees
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Interview and hire new student employees which includes completing federal and university paperwork
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Design and print promotional posters, menu signs, and surveys
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Plan, decorate, and execute events such as "The Rock 10 Year Anniversary Celebration"
Rental and Events Coordinator
John Ball Zoo - July 2020 - November 2020
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Performed essential day-of tasks such as setting floor plans, interacting with guests, and cleaning after zoo events and rentals
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Answered guest questions about animals, zoo functions, events, and general information in a positive and respectful manner
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Guarded security gates and handled guest situations in order to maintain a safe and fun environment for animals and guests
Mascot Coordinator
FSU Student Alumni Gold Club - January 2020 - Current
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Manage the schedules of the mascot handlers and the athletes who take on the role of Brutus the Bulldog
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Communicate with customers who have requested an appearance at their event
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Assist with the coordination of pricing, transportation, and event schedules for all Gold Club members involve
ESPN X Games Guest Services X-Pert
ESPN X-Games Aspen - January 2020
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Represented Amazon activation while assisting guests with the creation of personal videos
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Safely directed guests to their desired means of transportation
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Promoted the X Games Aspen app and assisted guests with technology issues and registration
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Facilitated the signing of legal waivers for all guests who wished to participate in X Games activations